Contact

Locations

 

Main Office

Castro Building

Richard T. Castro Denver Human Services (Main Office)

1200 Federal Blvd.
Denver, CO 80204

Our services and benefits are accessible by phone and online. In most instances, we can help you without you needing to come to our building. Appointments are available for those with emergent needs to pick up Electronic Benefits Transfer (EBT) cards in person; otherwise, cards will be mailed via priority mail.  Please call 720-944-4DHS (4347) for help.  Our call center is open 8 a.m.-4 p.m., Monday through Friday.

East Office

East Office Photo

Denver Human Services East

3815 Steele St.
Denver, CO 80205

Our services and benefits are accessible by phone and online. In most instances, we can help you without you needing to come to our building. Appointments are available for those with emergent needs to pick up Electronic Benefits Transfer (EBT) cards in person; otherwise, cards will be mailed via priority mail.  Please call 720-944-4DHS (4347) for help.  Our call center is open 8 a.m.-4 p.m., Monday through Friday.

Arie P. Taylor Municipal Center

Arie P. Taylor Office Photo

Arie P. Taylor Municipal Center

4685 Peoria St.
Denver, CO 80239

Our services and benefits are accessible by phone and online. In most instances, we can help you without you needing to come to our building. Appointments are available for those with emergent needs to pick up Electronic Benefits Transfer (EBT) cards in person; otherwise, cards will be mailed via priority mail.  Please call 720-944-4DHS (4347) for help.  Our call center is open 8 a.m.-4 p.m., Monday through Friday.

Frequently Asked Questions

Following are answers to common questions we get about public assistance benefits. Please take a quick look through this list. You may find your answer and save yourself a call! 

If you have further questions that are not answered in the list below, call us at 720-944-4DHS (4347). You may also send general, non-urgent questions via email to DHSCustomerservices@denvergov.org. Responses may take several days.

What are your hours of operation?

Our services and benefits are accessible by phone and online. In most instances, we can help you without you needing to come to our building.

Call 720-944-4DHS (4347) between the hours of 8 a.m.-4 p.m., Monday through Friday. Please note that some specific programs' hours may vary.

How can I apply for public assistance benefits?

Visit Colorado.gov/PEAK to apply for food, cash, medical, and child care assistance, as well as RTD's LiVE transit program.

In addition, you can complete your recertification, update your address and phone number, and report other changes on Colorado.gov/PEAK.

Prefer to print it out? Here's the application used for food, cash, and medical assistance in English and Spanish.

How can I get a replacement EBT card?

Log on to EBTedge.com to request a replacement card, or call 1-888-328-2656.

How do I get help using the PEAK website?

If you need help with a technical issue on the Colorado.gov/PEAK website, such as password resets, error messages, or problems with navigation, call the PEAK Technical Support Call Center at 1-800-250-7741.

Hours of Operation: Monday through Friday, 7:30 a.m. to 5:15 p.m.

What are the income limits for food assistance?

Most low-income households can get food assistance. To see if you qualify for SNAP benefits, check out the Colorado Department of Human Services website and complete an online pre-screening to see if you're eligible.

Where can I find my case ID number?

Your case number can be found on all correspondence from us. It starts with "1B."

How do I change my Health First Colorado health plan, get proof of coverage, or ask questions about billing?

For health plan enrollment, call 303-839-2120. For other questions, call Health First Colorado's member contact center at 1-800-221-3943.

How can I find the balance on my EBT card?

You can check the balance on your EBT card by logging on at EBTedge.com or by calling 1-888-328-2656.

How can I submit documents needed for my case?

You can upload documents on the Colorado.gov/PEAK website, leave them in a drop box at any of our three locations (listed below), fax them to 720-944-3094, or mail them to us at 1200 Federal Blvd., Denver, CO 80204. We can also now accept client verification documents, in PDF format, by email at DHSverifications@denvergov.org.

How can I obtain forms you need from me?

Great news, they're all online and ready to be downloaded and printed! Forms you may need include IM14 (Reimbursement of Interim Assistance), Med-9 (Medical Eligibility), and DO88 (DSS/SSA Information and Referral).

How do I get a copy of something from my file?

For confidential client (non-public) records requests, please email carefamrecords@denvergov.org.

Where can I get Temporary Rental and Utility Assistance (TRUA)?

If you have further questions that are not answered in the list above, call us at 720-944-4DHS (4347). You may also send general, non-urgent questions via email to DHScustomerservice@denvergov.org (may take several days for a response). Please note that we cannot accept verification submissions via email.

Colorado Open Records Requests (CORA)

Click here to view form.

Other Important Information

USDA Nondiscrimination Policy

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the agency (state or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: How to File a Complaint, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

  1. Mail:
    U.S. Department of Agriculture
    Office of the Assistant Secretary for Civil Rights
    1400 Independence Avenue, SW
    Washington, D.C. 20250-9410;
  2. Fax:
    (202) 690-7442; or
  3. Email: program.intake@usda.gov

This institution is an equal opportunity provider.

Privacy Notice Policy

Our Notice of Privacy Practices describes how medical and/or personal health information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

El Aviso de prácticas de privacidad (PDF) describe cómo la información médica y/o personal de salud sobre usted se puede usar y divulgar y cómo usted puede tener acceso a esta información. Por favor lea con cuidado.

Colorado Open Records Requests and Citywide Fee Policy

In order to pay for the cost of staff, custodians of public records within the City and County of Denver may charge for research and retrieval time necessary to respond to requests for records under the Colorado Open Records Act (“CORA”). Pursuant to C.R.S. §24-72-205(6), staff time may be charged at a rate not to exceed $33.00 per hour. There shall be no charge for the first hour of time for research and retrieval of records.

To learn more, please review our Citywide Colorado Open Records Fee Policy. To make a CORA records request, email ddhscora@denvergov.org.

For confidential client (non-public) records requests, email carefamrecords@denvergov.org.

Service of Legal Documents

Given circumstances caused by the presence and spread of the novel Coronavirus, it is possible that there may not be anyone available at Denver Human Services to accept service of legal documents, including subpoenas. For the next several months, should there arise a need to serve legal documents on Denver Human Services and no one is available on site to accept service, we respectfully request that you serve these documents via the use of email.
 
Please email your legal documents to Robert Wolf, at robert.wolf@denvergov.org and Jordan Humphreys at jordan.humphreys@denvergov.org.
 
Please note that by accepting these documents by email, Denver Human Services, the City and County of Denver, and any individual employed by Denver Human Services referenced in any such document retains all rights to lodge any legal objection as to the form, timing, and substance of the served document(s).
 
Thank you for your understanding and cooperation. 

Electronic Communications Terms and Conditions

Denver Human Services offers some customers the option to receive electronic communications (email or text messages). By choosing, or opting in, to receive text messages and/or email communications from Denver Human Services, customers agree to specific Terms and Conditions. Review Terms and Conditions in English and Spanish below. 

Terms and Conditions for Electronic Communications(PDF, 81KB) 

Términos y condiciones de las comunicaciones electrónicas(PDF, 83KB)