Security alarm users have 30 days from the date of notice of a false alarm to file an appeal. Appeals must be in writing and include supporting documentation.
When the Alarms Division receives a copy of a responding police officer's alarm incident report written after responding to an alarm call stating that the alarm incident was avoidable, the alarm permit holder will receive a notice of a false alarm incident.
The alarm user has thirty (30) days from the date of notice to file an appeal. Appeals must be in writing and accompanied by supporting documentation. Supporting documentation for appeal could be subsequent police reports, documentation of power outages, insurance claims, and photographs of actual damage done to the property. The Alarm Division supervisor will determine whether to grant the appeal with occasional consultation with the Director.
Appeals will be decided based on the grounds specified in the ordinance with the following exceptions:
If a series of false alarms occur within four days of each other and if the user provides proof that all false alarms were caused by the same piece of faulty equipment, all but the first incident in the series will be dropped. Acceptable proof of repairs made to an alarm system includes an invoice for the part, a bill or invoice from the alarm company, or a repair slip left by the technician.
If an alarm user is out of town and has a succession of false alarms caused by malfunctioning equipment, all but the first incident in the series will be dropped. Proof of repair and proof of the alarm user's absence must be provided. Acceptable proof of absence includes copies of airplane tickets, gas receipts, notice to start delivery of mail, or charge card receipts.