Expanded Waste Collection Services

Overview

In January 2023, the Department of Transportation and Infrastructure began the Expanded Waste Collection Service. All Solid Waste Management customers now have weekly recycling provided, weekly compost service is rolling out in phases throughout the City.  

Three Carts with pricing included 12012023.png

Choose the size of the trash cart that works best for your household! Recycling, compost, and more are included at no additional cost.  

Expanded Waste Collection Services apply to residential customers of Denver’s Solid Waste Management division. For information about Waste No More, which applies to apartment complexes, restaurants, office buildings, and other businesses, visit the task force page

Frequently Asked Questions 

Learn more about Expanded Waste Services, billing, and how best to use your Solid Waste Management services.

Access your Denver Utilities Online account

 

Who will be charged this fee?

The fee applies to the approximately 180,000 households that receive trash collection services from the City and County of Denver, specifically, single-family homes and residential buildings with up to seven units.

How can I pay?

Pay Online

After setting up your account on Denver Utilities Online, you will be able to enter your credit/debit card or bank account information to pay online, set up autopay, and sign up for paperless billing.

Pay by Check/Mail/Money Order

Instructions for paying by mail are included on your invoice. 

  1. Make your check payable to “Manager of Finance”
  2. Write your account number in the memo line of your check
  3. Fill out the payment slip on your invoice and mail it in with your check.
  4. Send in a stamped envelope to:

    City and County of Denver
    P.O. Box 735644
    Dallas, TX 75373-5644

What’s the credit on my invoice?

As composting service rolls out citywide, customers will receive a $3 monthly "Phased Service Roll-out Credit" totaling $9 on their quarterly bill, until compost service begins in their neighborhood. 

Customers who were previously part of the composting program will continue to receive compost collection service and will not receive the credit.

Is there a discount for low-income households?

Yes. Denver is one of only a few cities in the United States that provides a discount on trash services for low-income households. Eligibility for the instant rebate is based on household income and the number of people in the home, according to the Area Median Income table. Customers will be able to register for the instant rebate before the new service begins. Renters are eligible to apply for the rebate as well.

Learn more and apply for the rebate here.

When can I downsize my current trash cart?

If you are a current compost customer or not filling up your trash cart on a weekly basis, here's how to downsize your cart: 

  • Manage your cart through your Denver Utilities Online account

         1. Request a cart exchange online
         2. Select Category: Trash/Recycle/Compost Collection or Cart Issue
         3. Select Upsize/Downsize Cart

  • Request a cart excange by calling 311

  • Exchange in person at the Cart Maintenance Facility:
              2013 South Osage St.
              Denver Co, 80223
              Monday-Friday, 8am-2pm
              Residents MUST bring their current cart to swap at the Cart Maintenence Facility.

If you are not a current compost customer, please wait to downsize your cart until compost service begins in your neighborhood. Service will be phased in by trash district quarterly as we get through the city. Gradually phasing in our weekly compost service will allow us to better educate and coordinate with residents, mitigate contamination, and allow our collection routes to grow with the service. We will reach out directly to residents within each district before their service begins with resources to help them prepare. Until compost service begins, no action is needed, residents will continue to receive the Phased Service Roll-out Credit on their invoice. 

 

If I order a new cart, when will I begin paying the new amount?

Cart size requests will be completed as quickly as possible. Customers that request a new cart, but receive an invoice before receiving their new cart, will only be responsible for the cost of the new cart they requested and can look out for an updated invoice. If the invoice is paid for the larger cart, there will be a credit on the next bill. Customers can track these changes and manage their account through Denver Utilities Online or wait for the updated invoice.

If residents are filling up their current trash cart, we recommend waiting for compost service to begin before downsizing. In the meantime, customers will receive a credit of $3 per month, so $9 total, on their quarterly bill until their compost cart arrives and they can divert more of their trash. 

What do we do about illegal dumping that fills my trash cart for contaminates my recycling and compost carts?

Please call 311 or submit a complaint online to report illegal dumping as quickly as possible so that the City can send someone out to inspect the situation. One way to avoid illegal dumping is by storing carts properly between collection days, out of the right of way and on your property.

How does billing work for multi-unit buildings?

Owners of most multi-unit buildings will receive a service charge for each unit in the building. A unit with no trash cart assigned will be charged the minimum, $9 monthly fee. We encourage multi-unit buildings to share carts when possible. Small multi-unit buildings that contract with private haulers for trash services are still subject to the trash service fee.

 

Will I pay less if I opt out of composting and recycling?

Customers who want only trash service can request to have their composting and/or recycling carts removed, but this will not change the amount they pay for collection service, which is based on the size of their trash cart. We encourage customers who are new to composting to try the service for at least a few months to see if it can work for their household. 

Learn about Composting

 

Will I pay less if I share carts with neighbors?

Neighbors (particularly in duplexes or multifamily complexes) may share carts, but each resident will continue to pay for collection. The resident with the carts will be charged for a small, medium or large trash cart; other residents will need to pay at least the minimum fee of $9/month. Fees have been set based on the cost of collection services at all eligible homes, and all eligible residences must pay the fee or be covered by a rebate.

Who is responsible for this new bill?

Property owners, not tenants, are responsible for this new invoice. If payment is not made, the property will become eligible for a lien, similar to nonpayment for the Wastewater Storm Drainage bill.

I am a landlord, can my tenant pay the bill?

Yes, property owners may assign tenants as the “bill-to” contact on the account so that the renters are able to log in and submit payment online. Tenants can also pay via check. Please be aware that if a tenant fails to pay, the property will be subject to a lien after $200 and 90 days past due.  

If you are a property owner with units for rent for 30 days or more at a time, a license is required. Learn more here

I am a renter, what choices do I have?

We encourage renters to tell their landlord what size cart they want to use. If a landlord requires a renter pay for trash service and the renter needs financial assistance doing so, the renter can apply for the instant rebate program. Renters requiring other kinds of  financial assistance can apply for financial aid from theTemporary Rent and Utility Assistance program

Isn't trash service already paid for by property taxes?

The cost of Denver’s trash collection services is not fully covered by the property taxes paid by its 180,000 trash customers. The cost of collection services is covered by the City’s General Fund, which includes all residential property taxes, including residents who don’t receive city trash collection services, property taxes from commercial properties who also don’t receive city collection services, and sales & use tax revenue paid for by everyone in Denver, including visitors. 

The volume-based trash fee initiative shifts the cost of collection services to the residents receiving the services, eventually freeing up General Fund dollars for programs and services that benefit all residents. Moving to a volume-based pricing system will also allow for enhanced and expanded services such as weekly recycling and composting collection.

How it Works 

Denver is well behind the national average in the amount we recycle and compost – let’s change that. Currently, Denver only sends about 26% of its waste to a recycling or compost center. With weekly recycling and compost, we can cut what we send to the landfill in half. 

What goes in the compost cart?

Food scraps and yard debris! Learn more at devergov.org/compost

What goes in your recycle cart?

Cans, bottles, jars, boxes, paper, and plastic containers. Learn more at Denvergov.org/recycle.

 

How can I reduce my waste in order to reduce my monthly fee?

There are many ways to reduce household waste. We strongly encourage residents to Refuse, Reuse, Reduce and then Recycle and Compost:

  • Refuse, Reduce, and Reuse: Small steps, such as refusing single-use bags at checkout, opting out of junk mail, and filling reusable water bottles, help to prevent waste before it starts. Learn more about waste prevention
  • Prevent Food Waste: The average Denver resident wastes 4.2 pounds of food each week, much of which is preventable. Find tips and inspiration to cut down your food waste. 
  • Donate: Give ‘stuff’ another chance by donating instead of trashing it. Learn more here and search the Recycling Directory for donation options near you. 
  • Recycle: For waste that can’t be prevented in the first place, recycling is a great option. Find the full recycling program guidelines
  • Compost: Almost 50% of what Denver throws away is compostable material including food scraps, yard debris, and non-recyclable paper such as paper towels and napkins. Check the Denver Composts guidelines for a complete list of acceptable materials. 

Not sure what items should go in what container? Test your sorting skills virtually with the Denver Recycles Waste Sorting Game!

When you are ready to downsize your cart, visit your account online to request one.

I live in an apartment, what options do I have?

Solid Waste Management, a department of the City & County of Denver, Department of Transportation and Infrastructure, is only authorized to provide services to residential homes of seven or fewer units and our own municipal facilities.  Solid Waste Management cannont provide services to commercial properties such as businesses and apartment communities.

Visit the Waste No More page to learn more about recycling and composting for businesses and apartment communities.  

Visit our Hauler Licensing page for information on other trash/recycle/compost services in Denver. 

 


Billing questions?

Please submit billing questions through your Denver Utilities Online account or by emailing swmbillinginquiries@denvergov.org. You can report all other issues online by clicking “Report an Issue” at the top of this page. Sign up for service notifications on the Denver Trash and Recycling App or visit denvergov.org/trashschedule