Language Access

The Language Access Program serves as the main resource for all City and County of Denver efforts to provide our community members with equal access to programs, services, and activities. The Citywide Language Access Program's mission is to bring the City and County of Denver one step closer to our vision of a city that provides fair and equal access to everyone in our community, regardless of English proficiency.

EXECUTIVE ORDER NO.150(PDF, 512KB) 


Neighborhood Language Map

The Neighborhood Language Map is an interactive tool to help you identify spoken languages, other than English, community resources, and census data from each of the Denver neighborhoods. By understanding our population, including the percentage and areas of LEP (Limited English Proficiency) residents, additional demographic, and economic data points, the more efficiently city resources, services, and programs serving our community members are distributed and maximized. This data is also critical for the ongoing development and implementation of Language Access Plans by City and County of Denver agencies, as outlined under Executive Order 150(PDF, 512KB).

MAP DATA TOOL: 

  • Data in this map facilitated by American Community Survey (2015-2019), US Census Data, and City and County of Denver Agencies. 
  • Functions include: Search Tool for specific LEP percentages and/or language within each neighborhood, Neighborhood Data and Community Resources per area/neighborhood.

Any questions and/or feedback? Please reach out to us at languageaccessprogram@denvergov.org

 


Language Access Frequently Asked Questions:

What is limited English proficient (LEP)?

If English is not your primary language and you have difficulty communicating effectively in English, you may need an interpreter or document translation to access all public facing City programs.

What is Executive Order 150?

Establishes language access guidelines that all agencies under the mayor must adhere to.

EXECUTIVE ORDER 150

What are my rights as a limited English proficient speaker?

As a person with LEP, you have the right to receive interpretation and/or translation from all City agencies without using your own interpreter or translator, formal or informal, such as family and friends. Utilizing anyone under 18 is prohibited under Executive Order 150.


How do I know if there is interpretation and translation available?

All public facing City programs should have reasonable access to interpretation and/or translation services at your request.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please connect with the point of contact for that offered city program or service with 3 business days’ notice.

 

 

How do I receive reasonable access to interpretation and/or translation support?

Ask the agency about its process for you to indicate and request your preferred language. The agency will then respond to your request.

What do I do when a city agency will not provide me with an interpreter?

If the City agency will not provide an interpreter, translate documents, or expects you to bring your own language support, or use your kids, you can file a complaint. 

City Complaint Process: 

Complete the City and County of Denver Title IV Complaint Form

Email: titleVI@denvergov.org

Or Mail: 

ATTN: Title VI Coordinator  

Title VI Policy and Plan  

City and County of Denver  

Agency for Human Rights  

and Community Partnerships  

201 W Colfax, Dept 1102 Denver, CO 80202

Department of Justice Complaint Process

Complete the Department of Justice Title IV Complaint Form

Email: DOJLAWG@usdoj.gov

Phone Number: (303) 454-0100.

Or mail: 

ATTN: Federal Coordination and

Compliance Section – 4CON

Civil Rights Division

U.S. Department of Justice

950 Pennsylvania Avenue, N.W.

Washington, D.C. 20530

Interpreter Workforce Training Program

The Language Interpreter Workforce Training Program from August 2023 through April 2024, provided our community members who are Language Proficiency in English plus another language with the necessary tools to become community professional language interpreters.

More Information/Report

Contact Information

Connect with the Denver Agency for Human Rights & Community Partnerships' Language Access Team: languageaccessprogram@denvergov.org


City and County of Denver Resources:

The City and County of Denver operates without regard to race, color, national origin, ethnicity, citizenship, immigration status, gender, age, sexual orientation, gender identity, gender expression, marital status, source of income, military status, or disability in accordance with Title VI of the Civil Rights act of 1964, the Restoration Act of 1987, section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 (ADA), and related statutes and regulations in all programs and activities.

For More Information & To Submit a Complaint

Submit a Report with the US Department of Justice

Denver Police Department Policy


Federal Resources:

Language Access

On April 5, 2012, the Attorney General announced revised policies to ensure that Department staff take reasonable steps to provide limited English proficient (LEP) persons with meaningful access to Department programs and activities.

Learn More

Language Assistance Services

The Civil Rights Division's policy to take reasonable steps to overcome language barriers to Division programs or activities, at no cost to the limited English proficient (LEP) individual.

Connect with Services

Limited English Proficiency

Federal Government Limited English Proficiency official website:

LEP.gov

Executive Order 13166

Executive Order 13166, "Improving Access to Services for Persons with Limited English Proficiency," (English|Español) was signed onAugust 11, 2000 and requires Federal agencies to examine the services they provide, identify any need for services to those with limited English proficiency (LEP), and develop and implement a system to provide those services so LEP persons can have meaningful access to them.

Full Article

Title IV

Title VI Guidance for Recipients:

Find Your LEP Guidance for Recipients

State Courts

More Information on State Courts and Language Access:

US Department of Justice


State Resources:

State Courts

Working with State Courts to remove language barriers.

Colorado Judicial Department

Memorandum of Agreement

Read the Memorandum of Agreement (MOA) between the US Department of Justice and the Colorado Judicial Department:

MOA