NOTE: When reporting a parking issue, you must provide an address and specify the operator (Lime or Lyft), and the type of parking violation; otherwise, we cannot notify the operator to remedy the issue.
Bikes and scooters that are incorrectly parked should be reported so Lime and/or Lyft know to remedy the violation. There is also an option to report bikes and scooters that are being ridden incorrectly. The city provides an easy way to report them by calling 311 and through PocketGov by following the process below:
1. Determine if the bike or scooter is parked incorrectly such as, blocking the sidewalk, curb ramps, utility access, and/or on private property, specific examples include:
2. Take photos of the violation, ID number, and QR code to submit with violation
3. Identify the Operator
º Lime – Green & Red
º Lyft – Pink & Black
4. Determine if the vehicle is being ridden incorrectly and report a moving violation ticket:
º Riding on sidewalk
º Riding in wrong direction
º Disobeying traffic laws
5. Report it to the City Via 311 or PocketGov
For additional questions or violations please contact the shared micromobility program a firstname.lastname@example.org.