Locations and Contact

Locations

 

Main Locations

Welcome Center

Denver Human Services Welcome Center ExteriorDenver Human Services Welcome Center Sign


Denver Human Services Welcome Center

2929 W. 10th Ave.
Denver, CO 80204

Our services and benefits are accessible by phone and online. In most instances, we can help you without you needing to come to our building. Appointments are available for Electronic Benefits Transfer (EBT). EBT cards can also be mailed via priority mail.

Please call 720-944-4DHS (4347) for support. Our call center is open 8 a.m. - 4 p.m., Monday through Friday. Se habla español.

Hours

Open Monday – Friday, 8 a.m. – 4:00 p.m. (Office hours vary based on program)

Parking

Free parking is available on surface lots, street parking, and on the top deck of the nearby parking garage (enter through the middle “DHS Public Parking” ramp).

Services Provided
  • Food, Cash, and Medical Eligibility Assistance
  • Electronic Benefits Transfer (EBT) Card Services
  • GIVE Center
  • Child Support Services
  • Self-Service Room
  • Referrals to all other DHS services

Richard T. Castro Human Services Center

Castro Building

Richard T. Castro Denver Human Services (Mailing Address)

1200 Federal Blvd.
Denver, CO 80204

Our services have moved to our new location across the street (Welcome Center - 2929 W. 10th Ave., Denver, CO 80204)

Our services and benefits are accessible by phone and online. In most instances, we can help you without you needing to come to our building. Please call 720-944-4DHS (4347). Se habla español.

East Office

East Office Photo

Denver Human Services East

3815 Steele St.
Denver, CO 80205

Our services and benefits are accessible by phone and online. In most instances, we can help you without you needing to come to our building. Appointments are available for Electronic Benefits Transfer (EBT). EBT cards can also be mailed via priority mail.

Please call 720-944-4DHS (4347) for support. Our call center is open 8 a.m. - 4 p.m., Monday through Friday. Se habla español.

Hours

Open Monday – Friday, 8 a.m. – 4:00 p.m. (Office hours vary based on program)

Parking

Free parking is available on surface lots. Street parking is also available.

Services Provided
  • Food, Cash, and Medical Eligibility Assistance
  • Long-Term Care
  • Electronic Benefits Transfer (EBT) Card Services
  • Child Welfare Services
  • CO Works
  • Referrals to all other DHS services

Arie P. Taylor Municipal Center

Arie P. Taylor Office Photo

Arie P. Taylor Municipal Center (Montbello office)

4685 Peoria St.
Denver, CO 80239

Our services and benefits are accessible by phone and online. In most instances, we can help you without you needing to come to our building. Appointments are available for Electronic Benefits Transfer (EBT). EBT cards can also be mailed via priority mail.

Please call 720-944-4DHS (4347) for support. Our call center is open 8 a.m. - 4 p.m., Monday through Friday. Se habla español.

Hours

Open Monday – Friday, 8 a.m. – 4:00 p.m. (Office hours vary based on program)

Parking

Free parking is available on surface lots. Street parking is also available.

Services Provided
  • Food, Cash, and Medical Eligibility Assistance
  • Electronic Benefits Transfer (EBT) Card Services
  • Referrals to all other DHS services

DHS Near Me: Neighborhood Resource Sites

Now you can find us right where you live! Denver Human Services has opened four conveniently located Neighborhood Resource Sites, where you can access most services and resources at a single site. Learn more on our DHS Near Me page.

Check below to find the addresses, hours and services offered for each location. Please note that some services may vary due to staffing. Before you visit, please call 720-944-4DHS (4347) to confirm which services are available.

Rocky Mountain Human Services (Now Open!)

Denver Human Services | Now Open! Neighborhood Resource Site at Rocky Mountain Human Services. Hours: Monday-Friday, 8 a.m. - 4 p.m. Location: 9900 E. Iliff Ave., Denver, CO 80231 | denvergov.org/DHSnearme

Address

Rocky Mountain Human Services
Denver Human Services Neighborhood Resource Site
9900 E. Iliff Ave.
Denver, CO 80231

Parking

Free parking is available in the lot to the west of the Rocky Mountain Human Services Building.

Hours

Open Monday – Friday, 8 a.m. – 4:00 p.m. Closed on city holidays.

Services
  • Food Assistance (also known as Supplemental Nutrition Assistance Program [SNAP]) 
  • Medical Assistance 
  • Cash Assistance 
  • Child Support Services 
  • General Assistance for Denver residents, which could include Rental Assistance 
  • Energy Assistance 
  • Property Tax Relief
  • RTD LiVE
  • …and more! 

Some services may vary due to staffing. Before you visit, please call 720-944-4DHS (4347) to confirm which services are available.

St. Francis Center

DHS Neighborhood Resource Site - St Francis Center
Address

St. Francis Center (SFC)
Denver Human Services Neighborhood Resource Site
2323 Curtis Street
Denver, CO 80205

Hours

Open Monday – Friday, 7 a.m. – 3 p.m. Closed on city holidays.

Service Note: this site closes at 2 p.m. on the third Wednesday of each month.

Services 
  • Food, Cash, and Medical Eligibility Assistance
  • Electronic Benefits Transfer (EBT) Services
  • Referrals to all other DHS services

Some services may vary due to staffing. Before you visit, please call 720-944-4DHS (4347) to confirm which services are available.

Federico F. Peña Southwest Family Health Center

DHS Neighborhood Resource Site - Pena
Address

Federico F. Peña Southwest Family Health Center
Denver Human Services Neighborhood Resource Site
1339 S Federal Blvd.
Denver, CO 80219

Hours

Open Monday – Friday, 8 a.m. – 4:00 p.m. Closed on city holidays.

Services 
  • Food, Cash, and Medical Eligibility Assistance
  • Resource Engagement and Navigation
  • Referrals to all other DHS services

Some services may vary due to staffing. Before you visit, please call 720-944-4DHS (4347) to confirm which services are available.

Families Forward Resource Center

DHS Neighborhood Resource Site - Families Forward
Address

Families Forward Resource Center
Denver Human Services Neighborhood Resource Site
12000 E. 47th Ave.
Suite 400
Denver, CO 80239

Hours

Open Monday – Friday, 8 a.m. – 4:00 p.m. Closed on city holidays.

Services 
  • Food, Cash, and Medical Eligibility Assistance
  • Resource Engagement and Navigation
  • Child Support Services (Located at the Arie P. Taylor location, which is close to Families Forward)
  • Referrals to all other DHS services

Some services may vary due to staffing. Before you visit, please call 720-944-4DHS (4347) to confirm which services are available.

 

Frequently Asked Questions

Following are answers to common questions we get about public assistance benefits. Please take a quick look through this list. You may find your answer and save yourself a call! 

If you have further questions that are not answered in the list below, call us at 720-944-4DHS (4347). You may also send general, non-urgent questions via email to DHSCustomerService@denvergov.org. Responses may take several days.

How do I obtain DHS records and/or get a copy of something from my file?

You can request DHS records by filling out our online form below. As these are confidential and non-public records, please do not reach out directly to our DHS employees. If you have an open Dependency and Neglect case, please reach out to your caseworker for guidance.

Access DHS Records Request Form

You can make a Colorado Open Records Act (CORA) request by visiting the CORA request section of this page:

Colorado Open Records Act (CORA) Requests

How can I get a replacement EBT card?

To get a replacement EBT card, call 1-888-328-2656.

Need to pick up an Electronic Benefits Transfer (EBT) card? Once your application is processed, you can pick up your EBT card at any of our three locations. You can also make an appointment for pickup, or we can deliver the card to you via priority mail. Call 720-944-4DHS (4347) for more information, or to make an appointment.

 

How can I find the balance on my EBT card?

You can check the balance on your EBT card by visiting EBT Edge or by calling 1-888-328-2656.

Where can I find my case ID number?

Your case number can be found on all correspondence from us. It starts with "1B."

How can I apply for public assistance benefits?

You can apply for food, cash, medical and child care assistance, and RTD's LiVE transit program, at Colorado PEAK. There, you can also complete your recertification, or update your address and phone number, and report other changes.

Prefer to print it out? Download the food, cash and medical assistance applications in either English or Spanish.

What are the income limits for SNAP (food assistance)?

Most low-income households can get food assistance. To see if you qualify for SNAP benefits, check out the Colorado Department of Human Services website and complete an online pre-screening to see if you're eligible.

How do I get help using the PEAK website?

If you need help with a technical issue on the Colorado PEAK website, such as password resets, error messages, or problems with navigation, call the PEAK Technical Support Call Center at 1-800-250-7741.

Hours of Operation: Monday through Friday, 7:30 a.m. to 5:15 p.m.

How do I change my Health First Colorado health plan, get proof of coverage, or ask questions about billing?

For health plan enrollment, call 303-839-2120. For other questions, call Health First Colorado's member contact center at 1-800-221-3943.

How can I submit documents needed for my case?

You can upload documents on the Colorado PEAK website.

You can also leave them in a drop box at any of our three locations (listed below), fax them to 720-944-3094, or mail them to us at 1200 Federal Blvd., Denver, CO 80204.

We can also now accept client verification documents, in PDF format. Email them to us at DHSverifications@denvergov.org.

Locations:

Our buildings are open Monday - Friday from 8 a.m. - 4 p.m. by appointment. Please call 720-944-4DHS (4347) to make an on-site appointment for Electronic Benefits Transfer (EBT). Se habla español.

- Our services have moved from the Richard T. Castro Human Services Center to our new location across the street (Welcome Center - 2929 W. 10th Ave., Denver, CO 80204)
- Denver Human Services East (3815 Steele St. Denver, CO 80205)
- Arie P. Taylor Municipal Center (4685 Peoria St. Denver, CO 80239)

How can I obtain forms you need from me?

Great news, they're all online and ready to be downloaded and printed! Forms you may need include Med-9 (Medical Eligibility), or DO88 (DSS/SSA Information and Referral).

Where can I get Temporary Rental and Utility Assistance (TRUA)?

If you have questions that are not answered in the list above, call us at 720-944-4DHS (4347). You may also send general, non-urgent questions via email to DHScustomerservice@denvergov.org (may take several days for a response). Please note that we cannot accept verification submissions via email.

Make a DHS Records Request

You can request DHS records by filling out our online form below. As these are confidential and non-public records, please do not reach out directly to our DHS employees. If you have an open Dependency and Neglect case, please reach out to your caseworker for guidance.

Access DHS Records Request Form

Colorado Open Records Act (CORA) Requests

You can make a Colorado Open Records Act (CORA) request by filling out out online form below.

Access CORA Request Form

Records Request Payments

If you need to make a records request payment, or have questions:

Visit our records request payment page

Public Information Officer

If you are a member of the media and need to get in touch with our Public Information Officer (PIO), please reach out to:

Victoria Aguilar
Public Information Officer Denver Human Services
(720)-944-1008
Victoria.Aguilar@denvergov.org

Other Important Information

USDA Nondiscrimination Policy

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, online at How to File a Program Discrimination Complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

  1. Mail:
    U.S. Department of Agriculture
    Office of the Assistant Secretary for Civil Rights
    1400 Independence Avenue, SW
    Washington, D.C. 20250-9410;
  2. Fax:
    (202) 690-7442; or
  3. Email: program.intake@usda.gov

This institution is an equal opportunity provider, employer, and lender.

Privacy Notice Policy

Our Notice of Privacy Practices describes how medical and/or personal health information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

El Aviso de prácticas de privacidad (PDF) describe cómo la información médica y/o personal de salud sobre usted se puede usar y divulgar y cómo usted puede tener acceso a esta información. Por favor lea con cuidado.

Service of Legal Documents

To expedite and simplify processes, we respectfully request that you deliver all legal paperwork for service of process, including subpoenas, via email. In person service of process is not preferred when possible. We will seek to provide you with a waiver of service in return. Only legal documents that are related to the work we do at Denver Human Services will be accepted.

Please email your legal documents to: DHSSubpoenas@denvergov.org

Please note that by accepting these documents by email, Denver Human Services, the City and County of Denver, and any individual employed by Denver Human Services referenced in any such document retains all rights to lodge any legal objection as to the form, timing, and substance of the served document(s).

Thank you for your understanding and cooperation.

Electronic Communications Terms and Conditions

Denver Human Services offers some customers the option to receive electronic communications (email or text messages). By choosing, or opting in, to receive text messages and/or email communications from Denver Human Services, customers agree to specific Terms and Conditions. Review Terms and Conditions in English and Spanish below. 

Terms and Conditions for Electronic Communications(PDF, 81KB) 

Términos y condiciones de las comunicaciones electrónicas(PDF, 83KB)

Civil Rights Plan and Policy

Denver Human Services (DHS) has created a Civil Rights Plan(PDF, 191KB) (updated October 2023). This plan was developed in collaboration with the Colorado Department of Health Care Policy and Financing (HCPF).

You can also download and view the DHS Civil Rights policy and complaint form(PDF, 2MB) (updated June 2023).

Language Access

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please email DHSADASupport@denvergov.org with three business days’ notice.