Contact

Locations

 

Welcome Center

Denver Human Services Welcome Center ExteriorDenver Human Services Welcome Center Sign


Denver Human Services Welcome Center

2929 W. 10th Ave.
Denver, CO 80204

Our services and benefits are accessible by phone and online. In most instances, we can help you without you needing to come to our building. Appointments are available for Electronic Benefits Transfer (EBT). EBT cards can also be mailed via priority mail.

Please call 720-944-4DHS (4347) for support. Our call center is open 8 a.m. - 4 p.m., Monday through Friday. Se habla español.

Hours

Open Monday – Friday, 8 a.m. – 4:00 p.m. (Office hours vary based on program)

Parking

Free parking is available on surface lots, street parking, and on the top deck of the nearby parking garage (enter through the middle “DHS Public Parking” ramp).

Services Provided
  • Food, Cash, and Medical Eligibility Assistance
  • Electronic Benefits Transfer (EBT) Card Services
  • GIVE Center
  • Child Support Services
  • Self-Service Room
  • Referrals to all other DHS services

Richard T. Castro Human Services Center

Castro Building

Richard T. Castro Denver Human Services (Mailing Address)

1200 Federal Blvd.
Denver, CO 80204

Our services have moved to our new location across the street (Welcome Center - 2929 W. 10th Ave., Denver, CO 80204)

Our services and benefits are accessible by phone and online. In most instances, we can help you without you needing to come to our building. Please call 720-944-4DHS (4347). Se habla español.

East Office

East Office Photo

Denver Human Services East

3815 Steele St.
Denver, CO 80205

Our services and benefits are accessible by phone and online. In most instances, we can help you without you needing to come to our building. Appointments are available for Electronic Benefits Transfer (EBT). EBT cards can also be mailed via priority mail.

Please call 720-944-4DHS (4347) for support. Our call center is open 8 a.m. - 4 p.m., Monday through Friday. Se habla español.

Hours

Open Monday – Friday, 8 a.m. – 4:00 p.m. (Office hours vary based on program)

Parking

Free parking is available on surface lots. Street parking is also available.

Services Provided
  • Food, Cash, and Medical Eligibility Assistance
  • Long-Term Care
  • Electronic Benefits Transfer (EBT) Card Services
  • Child Welfare Services
  • CO Works
  • Referrals to all other DHS services

Arie P. Taylor Municipal Center

Arie P. Taylor Office Photo

Arie P. Taylor Municipal Center (Montbello office)

4685 Peoria St.
Denver, CO 80239

Our services and benefits are accessible by phone and online. In most instances, we can help you without you needing to come to our building. Appointments are available for Electronic Benefits Transfer (EBT). EBT cards can also be mailed via priority mail.

Please call 720-944-4DHS (4347) for support. Our call center is open 8 a.m. - 4 p.m., Monday through Friday. Se habla español.

Hours

Open Monday – Friday, 8 a.m. – 4:00 p.m. (Office hours vary based on program)

Parking

Free parking is available on surface lots. Street parking is also available.

Services Provided
  • Food, Cash, and Medical Eligibility Assistance
  • Electronic Benefits Transfer (EBT) Card Services
  • Referrals to all other DHS services

Pena Clinic (Neighborhood Resource Site)

Address

Federico F. Peña Southwest Family Health Center
Denver Human Services Neighborhood Resource Site
1339 S Federal Blvd.
Denver, CO 80219

Hours

Open Monday – Friday, 8 a.m. – 4:00 p.m. Closed on city holidays.

Services 
  • Food, Cash, and Medical Eligibility Assistance
  • Resource Engagement and Navigation
  • Referrals to all other DHS services

Some services may vary due to staffing. Before you visit, please call 720-944-4DHS (4347) to confirm which services are available.

St. Francis Center (Neighborhood Resource Site)

Address

St. Francis Center (SFC)
Denver Human Services Neighborhood Resource Site
2323 Curtis Street
Denver, CO 80205

Hours

Open Monday – Friday, 8 a.m. – 4:00 p.m. Closed on city holidays.

Services 
  • Food, Cash, and Medical Eligibility Assistance
  • Electronic Benefits Transfer (EBT) Services - Begins October 18, 2022
  • Referrals to all other DHS services

Some services may vary due to staffing. Before you visit, please call 720-944-4DHS (4347) to confirm which services are available.

Families Forward (Neighborhood Resource Site)

Address

Families Forward Resource Center
Denver Human Services Neighborhood Resource Site
12000 E. 47th Ave.
Suite 400
Denver, CO 80239

Hours

Open Monday – Friday, 8 a.m. – 4:00 p.m. Closed on city holidays.

Services 
  • Food, Cash, and Medical Eligibility Assistance
  • Resource Engagement and Navigation
  • Child Support Services (Located at the Arie P. Taylor location, which is close to Families Forward)
  • Referrals to all other DHS services

Some services may vary due to staffing. Before you visit, please call 720-944-4DHS (4347) to confirm which services are available.

 

 

 

 

 

 

 

 

 

Frequently Asked Questions

Following are answers to common questions we get about public assistance benefits. Please take a quick look through this list. You may find your answer and save yourself a call! 

If you have further questions that are not answered in the list below, call us at 720-944-4DHS (4347). You may also send general, non-urgent questions via email to DHSCustomerService@denvergov.org. Responses may take several days.

What are your hours?

Our services and benefits are accessible by phone and online. In most instances, we can help you without you needing to come to our building.

Call 720-944-4DHS (4347) between the hours of 8 a.m.-4 p.m., Monday through Friday. Please note that some specific programs' hours may vary.

How can I apply for public assistance benefits?

You can apply for food, cash, medical and child care assistance, and RTD's LiVE transit program, at Colorado PEAK. There, you can also complete your recertification, or update your address and phone number, and report other changes.

Prefer to print it out? Download the food, cash and medical assistance applications in either English or Spanish.

How can I get a replacement EBT card?

To get a replacement EBT card, call 1-888-328-2656.

Need to pick up an Electronic Benefits Transfer (EBT) card? Once your application is processed, you can pick up your EBT card at any of our three locations. You can also make an appointment for pickup, or we can deliver the card to you via priority mail. Call 720-944-4DHS (4347) for more information, or to make an appointment.

 

How do I get help using the PEAK website?

If you need help with a technical issue on the Colorado PEAK website, such as password resets, error messages, or problems with navigation, call the PEAK Technical Support Call Center at 1-800-250-7741.

Hours of Operation: Monday through Friday, 7:30 a.m. to 5:15 p.m.

What are the income limits for food assistance?

Most low-income households can get food assistance. To see if you qualify for SNAP benefits, check out the Colorado Department of Human Services website and complete an online pre-screening to see if you're eligible.

Where can I find my case ID number?

Your case number can be found on all correspondence from us. It starts with "1B."

How do I change my Health First Colorado health plan, get proof of coverage, or ask questions about billing?

For health plan enrollment, call 303-839-2120. For other questions, call Health First Colorado's member contact center at 1-800-221-3943.

How can I find the balance on my EBT card?

You can check the balance on your EBT card by logging on at EBTedge.com or by calling 1-888-328-2656.

How can I submit documents needed for my case?

You can upload documents on the Colorado PEAK website.

You can also leave them in a drop box at any of our three locations (listed below), fax them to 720-944-3094, or mail them to us at 1200 Federal Blvd., Denver, CO 80204.

We can also now accept client verification documents, in PDF format. Email them to us at DHSverifications@denvergov.org.

Locations:

Our buildings are open Monday - Friday from 8 a.m. - 4 p.m. by appointment. Please call 720-944-4DHS (4347) to make an on-site appointment for Electronic Benefits Transfer (EBT). Se habla español.

- Our services have moved from the Richard T. Castro Human Services Center to our new location across the street (Welcome Center - 2929 W. 10th Ave., Denver, CO 80204)
- Denver Human Services East (3815 Steele St. Denver, CO 80205)
- Arie P. Taylor Municipal Center (4685 Peoria St. Denver, CO 80239)

How can I obtain forms you need from me?

Great news, they're all online and ready to be downloaded and printed! Forms you may need include Med-9 (Medical Eligibility), or DO88 (DSS/SSA Information and Referral).

How do I obtain DHS records and/or get a copy of something from my file?

Please utilize the below information to request DHS records. As these are confidential and non-public records, please do not reach out directly to our DHS employees.

  • If you are an attorney, representative from a legal office, child and family investigator (CFI), parental responsibility evaluator (PRE), guardian ad litem, law enforcement, another county/state human services agency, or a Denver Human Service (DHS) client requesting records related to a legal case in which DHS is not a party to the action (this includes individual cases such as juvenile delinquency, divorce, criminal, adoption, probate, etc.), please fill out the Legal Records Request and Confidential Information Release Form. 

Access Legal Records Request and Release Form

  • If you are a current or prior DHS customer requesting documents from your DHS file and you do not have a legal case, please fill out the DHS Records Request Form. 

Access DHS Records Request Form

  • If you have an open Dependency and Neglect case, please reach out to your caseworker for guidance.

  • If you have a Colorado Open Records Act (CORA) request, please submit your request on the CORA web page.

Submit a Colorado Open Records Act (CORA) Request

Where can I get Temporary Rental and Utility Assistance (TRUA)?

If you have questions that are not answered in the list above, call us at 720-944-4DHS (4347). You may also send general, non-urgent questions via email to DHScustomerservice@denvergov.org (may take several days for a response). Please note that we cannot accept verification submissions via email.

 

 

 

 

 

 

Colorado Open Records Requests (CORA)

Click here to view form.

Records Request Payment

If you need to make a records request payment, or have questions:

Visit our records request payment page

Other Important Information

USDA Nondiscrimination Policy

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, online at How to File a Program Discrimination Complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

  1. Mail:
    U.S. Department of Agriculture
    Office of the Assistant Secretary for Civil Rights
    1400 Independence Avenue, SW
    Washington, D.C. 20250-9410;
  2. Fax:
    (202) 690-7442; or
  3. Email: program.intake@usda.gov

This institution is an equal opportunity provider, employer, and lender.

Privacy Notice Policy

Our Notice of Privacy Practices describes how medical and/or personal health information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

El Aviso de prácticas de privacidad (PDF) describe cómo la información médica y/o personal de salud sobre usted se puede usar y divulgar y cómo usted puede tener acceso a esta información. Por favor lea con cuidado.

Service of Legal Documents

Given circumstances caused by the presence and spread of the novel Coronavirus, it is possible that there may not be anyone available at Denver Human Services to accept service of legal documents, including subpoenas. For the next several months, should there arise a need to serve legal documents on Denver Human Services and no one is available on site to accept service, we respectfully request that you serve these documents via the use of email.
 
Please email your legal documents to Robert Wolf, at robert.wolf@denvergov.org and Jordan Humphreys at jordan.humphreys@denvergov.org.
 
Please note that by accepting these documents by email, Denver Human Services, the City and County of Denver, and any individual employed by Denver Human Services referenced in any such document retains all rights to lodge any legal objection as to the form, timing, and substance of the served document(s).
 
Thank you for your understanding and cooperation. 

Electronic Communications Terms and Conditions

Denver Human Services offers some customers the option to receive electronic communications (email or text messages). By choosing, or opting in, to receive text messages and/or email communications from Denver Human Services, customers agree to specific Terms and Conditions. Review Terms and Conditions in English and Spanish below. 

Terms and Conditions for Electronic Communications(PDF, 81KB) 

Términos y condiciones de las comunicaciones electrónicas(PDF, 83KB)