Energize Denver Help Desk

The Energize Denver Help Desk is a dedicated team of technical support specialists. They are readily available to assist you with any questions or issues related to complying with the Energize Denver requirements. They strive to provide prompt, efficient, and knowledgeable support to ensure you have a seamless experience with a centralized point of contact and program information.

How to Connect

Hours: 8am-5pm, M-F

Phone: (844)-536-4528

Schedule a Phone Appointment: https://energyreporting.as.me/appointment

Email for Buildings 25,000 sq. ft. and Larger: energizedenver@denvergov.org

Email for Buildings 5,000 - 24,999 sq. ft.: energizesmallbuildings@denvergov.org

Help in Spanish is also available!

Help Desk Services

The Energize Denver Help Desk can be your first point of contact with your questions as you meet your Energize Denver requirements. Their services fall into several large buckets:

Benchmarking Compliance Assistance

  • ENERGY STAR® Portfolio Manager support
  • Report submission
  • Utility connection & troubleshooting
  • Data quality check resolution

Performance Requirements Compliance Assistance

  • Target and baseline data review
  • Compliance planning
  • Target adjustment consultation
  • Alternative compliance option inquiry
  • Resource & tool utilization
  • Manufacturing, Agricultural, and Industrial (MAI) building compliance support
  • Equity Priority Building identification and enrollment

Compliance Resource Support

  • Service provider identification
  • Information on incentive, rebate, and financing opportunities

Expanded Help Desk Services for Buildings 25,000 sq. ft. and Larger

  • Building Management Portal (Launching May 1): A centralized platform for managing compliance, tracking progress and accessing resources.A one-stop shop for:  
    • Guides and playbooks 
    • Webinars and training materials 
    • Incentives and financing options 
    • Service provider directory 
  • Enhanced Contractor & Service Provider Trainings: Expanded training programs for professionals supporting energy compliance efforts. 
  • Streamlined Communications: Improved clarity on compliance through upgrades to technical guidance and communications systems. 
  • Compliance Status Reports: Providing buildings with the ability to demonstrate compliance for real estate transactions through a disclosure letter. 
  • 1:1 Coaching Services: Expanded support capacity and personalized consultations for building owners to develop tailored compliance strategies. Available Monday–Friday, 8 AM–5 PM, assisting with energy efficiency targets, audit planning, timeline extensions, and incentives and funding options 
  • New Compliance Resources for MAI Buildings: Tailored guidance and sector-specific resources to assist in meeting targets for manufacturing, agriculture and industrial buildings. 
  • Free Online Energy Management Tool: Features include: 
    • Performance dashboards 
    • Virtual energy assessments 
    • Project planning tools 
    • Resource library with compliance guides and best practices  
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