Stop false alarms

Enhanced call verification is mandatory

83% of alarm calls in Denver are false. Help police stop wasting time and taxpayer money by not abiding by Enhanced Call Verification. If an alarm goes off, your alarm monitoring company must verify the alarm before dispatching authorities. The company must attempt to contact the alarm user or the alarm user’s representative by making at least two separate calls to the two phone numbers provided.

Enhanced call verification is mandatory

Help us save valuable police resources

The Denver Police Department received almost 700 false alarm calls in September 2023. Responding to false alarms wastes an incredible amount of police and taxpayer resources. But did you know alarm companies can be the biggest help to minimizing this misused time and money? Every alarm company is responsible for training its customers. Not doing so can result in fines.

Help us save valuable police resources

Alarm laws are not optional

Does your alarm company follow the mandatory rules and abide by Enhanced Call Verification Policy? Don’t forget that alarm companies must check the permit status of customers weekly. Non-permitted alarms might not be used and referring those calls to the police can get you fined.

Alarm laws are not optional

False burglar alarm calls waste enormous police department and taxpayer resources every year. They can result in reduced police response time to actual public safety threats. Is your alarm company doing what it must to help stop this issue? Are you answering when your alarm company calls to confirm there is an actual emergency? Not abiding by burglar alarm call rules can result in city fines and alarm permit holders having their permit suspended.

In 2023, the Denver Police Department spent 14,380 hours responding to false alarms. That equated to almost $600,000 in costs to the City and County of Denver. Reducing false alarm calls for Denver Police response can have a major positive impact on public safety resources.

How to prevent

Enhance Call Verification (ECV) policy

  • If a customer alarm goes off, the alarm monitoring company must verify the alarm before dispatching authorities. The company must attempt to contact the alarm user or the alarm user's representative by making at least two separate calls to the two phone numbers that have been provided.

Customer training

  • Every alarm company handles training for its customers. Not doing so can result in fines.

Check permit status

  • Alarm companies should check the permit status of customers weekly. Non-permitted alarms cannot be used and referring those calls to the police can get you fined.

Secure doors and windows

  • Close and lock all doors and windows before turning on the alarm system. Sudden drafts can cause sensors to trigger.

Choose pet-friendly sensors

  • Pet-friendly alarms can reduce the risk of false alarms caused by pets.

Know your system

  • Take advantage of help from alarm companies to make sure your burglar alarm is installed correctly. Make sure all sensors and detectors are aligned properly.

Consider video alarm verification

  • Video alarm verification can be a tool used by a burglar alarm company to more easily determine if there is a legitimate security threat.

Municipal Code

Denver Revised Municipal Code

Definition 42-104

Requirements 42-105

Fees 32-46.5

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If you have a complaint or concern about a business in Denver, complete the form below. We will investigate any complaint about a business license issued for the City and County of Denver.

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