New burglar alarm company application

If your company has a license, please do not submit a new application unless the record has been expired for more than two years.

If you do not see the option to renew your original record, or the record has been marked as expired for less than two years, please email us at alarms@denvergov.org for assistance with the application for renewal. Please note, during the renewal, you will be asked to update your contact information and provide any other important changes that have occurred since you last renewed.

Apply online

Step 1.Before you apply

  • Read the ordinance for this license under "Municipal Code" on the right side of the page to make sure this license is right for you.

Step 2.Zoning use permit

The zoning use permit is only required if the business is located (brick and mortar business) in the City and County of Denver.

This license requires a zoning use permit.

A zoning use permit grants the applicant/owner of a lot, building, or structure permission for the requested use of the land. "Use" can be any activity, occupation, business, or operation in a building or on a lot/tract of land.

If you currently do not have a zone use permit, you may apply instead with a Acknowledgement of Zone Use Permit(PDF, 87KB). This will allow you to begin your application while you secure a proper zone use permit. Your license will not issue until a proper zone use permit has submitted. Applications that fail to provide a zone use permit will not issue or be eligible for a refund.

  1. Before contacting Zoning, email CPD Records to ask if there's an existing zoning use permit for your address. Allow up to 10 business days for them to respond.
  2. If they respond there isn't a zoning use permit for your address, then contact Zoning to apply for a permit. They will tell you if you're zoned for the use. Allow up to 10 business days for them to respond.

Email

cpd.permitrecords@denvergov.org

zoning.review@denvergov.org

Step 3.Register for a new account

Register for an account, if you haven't already, in Denver’s Permitting and Licensing Center. For help, navigate to the online training videos and watch the guide for how to register for a new account.

Step 4.Gather all required documents

Make sure you have everything from the "Required documents" section below.

Important notes to keep in mind about your documents:

  • All materials must be digital files saved as a .pdf or .jpg. Do not include any other file types. The Department of Excise and Licenses cannot accept other file types.
  • Use numbers or letters but not characters such as symbols (/ ? < > \ : * | “ ^) or spaces that could cause complications.
    • For example:
      • Good file name: drivers-license-name-2022.pdf
      • Bad file name: last name/ id.pdf
  • In some cases, you might need to combine documents and upload them in a single .pdf. You can use a free, online tool to merge documents into a single file.
  • Legal documents must be signed, dated and executed. All pages of large legal documents (such as a lease) must be included in the application.
  • All materials must be legible.
  • Incomplete applications will be rejected.

Step 5.Submit an application

In Denver's Online Permitting and Licensing Center, complete the alarm company license application

You can save and resume within 30 days any time during the process. After 30 days, you must start again.

After the online application is complete, you will be prompted to submit fees in the online portal. These can be paid with a bank account or a Visa, Mastercard, or Discover card.

Step 6.Pay required fees

Application fee: $50

License fee: $50

Step 7.City application review and next steps

Excise and Licenses tries to conduct an initial review of a complete application within seven business days. The review process might take longer if it is incomplete or requires police review (if applicable).

  • All application-related communications will be sent through email, from EXLNotifications@denvergov.org. Do not respond to these emails as this inbox is not monitored.
  • If the application is incomplete, the applicant will receive a "notice of deficiency" email. This allows 14 days for corrections. License endorsement requests and incidents on a background check need police review.
  • All applications will be closed if they are not completed within 12 months.

Step 8.License issuance

Once approved, the applicant is emailed a copy of the business license. This allows the license holder to start operating.

The licensee should read "Once you have your license" below and follow the requirements.

  • If the business is located within the City and County of Denver, a zoning use permit.
    • The name of the business on the zoning use permit does not have to match the license holder name. 

Only for installation and/or maintenance technicians

License must be displayed

Excise and Licenses will email a professional license to all licensees. This license (or a clear picture of it) must always be displayed.

Requirement to keep contact information up to date

Submit an amendment to notify the Department of any information changes (ownership information, service type changes, place of business, etc.). These updates must be submitted within 72 hours of the change. 

Requirement to renew annually

Licenses expire annually. It is unlawful to operate with an expired license. A renewal application must be filed before the license expires.

Companies needing an updated list of customers can follow these instructions to retrieve customer report.

  • An alarm company will be fined $25 whenever a representative calls for response to an alarm call for a location without a valid permit or gives an incorrect or expired permit number.
  • The alarm company has 30 days from the date of notice to file an appeal.