When the Alarms Division receives a responding police officer's incident report that says the incident was avoidable, the permit holder will receive a notice of a false alarm incident.
The alarm user has 30 days from the date of notice to file an appeal. Appeals must be in writing and accompanied by supporting documentation. Supporting documentation could be additional police reports, evidence of power outages, insurance claims, and photographs of damage to the property. The Alarms Division supervisor will determine whether to grant the appeal with occasional consultation with the director.
If an alarm user is out of town and has a succession of false alarms caused by malfunctioning equipment, proof of repair and of the alarm user's absence must be provided. Acceptable proof includes copies of airplane tickets, gas receipts, notice to start delivery of mail, or charge card receipts.