Complaints and Mediation

Complaints

If you have an issue with a short-term rental operation in your neighborhood, you can file a complaint by calling 311. The 311 Call Center is available Monday-Friday 7am-7pm at 720-913-1311.

Want to learn more about the requirements that apply to short-term rentals in Denver? Refer to Denver's short-term rental laws, rules, and regulations webpage to learn more.

Other are available over the phone or online:

  • For loud disturbances or suspicious activity, in addition to filing a complaint through 311, call the non-emergency police line 24/7 at 720-913-2000.
  • If you are a neighbor or guest and know the property in question is being advertised on AirBnB, you can file a complaint on the AirBnB Neighborhood Support webpage.
  • For emergencies, please dial 911.

Complaint Notification for Licensees

Beginning in March 2020, all licensees will be notified by the Department when a complaint has been made against their short-term rental license. Notifications will include the date, time, and details of the complaint, as well as resources for rectifying common issues related to trash, noise, or parking, for example.

For more information, email licenses@denvergov.org.

Mediation

The City provides an independent, objective mediation and conflict resolution resource (free to residents) to help resolve conflicts within neighborhoods.  

The goal is to reach an agreement between neighbors.  Examples of potential agreements for short-term rental issues include prohibiting renters from parking in certain areas, implementing quiet hours, restricting smoking areas, and providing contact information should a renter become disruptive.

Email Licenses@denvergov.org or visit the mediation webpage to speak with the mediation team and for more information.