When the Alarms Division receives a copy of a responding police officer's alarm incident report stating the incident was avoidable, the alarm permit holder will receive a notice of a false alarm incident.
The alarm user has 30 days from the date of notice to file an appeal. Appeals must be in writing and accompanied by supporting documentation. Supporting documentation could be subsequent police reports, documentation of power outages, insurance claims, and photographs of damage done to the property. The Alarm Division supervisor will determine whether to grant the appeal with occasional consultation with the director.
Appeals will be decided based on the grounds specified in the ordinance with the following exceptions:
If a series of false alarms occur within four days and if the user provides proof all false alarms were caused by the same piece of faulty equipment, all but the first incident will be dropped. Acceptable proof of repairs includes an invoice for the part, a bill or invoice from the alarm company, or a repair slip left by the technician.
If an alarm user is out of town and has a succession of false alarms caused by malfunctioning equipment, all but the first incident will be dropped. Proof of repair and of the alarm user's absence must be provided. Acceptable proof of absence includes copies of airplane tickets, gas receipts, notice to start delivery of mail, or charge card receipts.