Denver Water City Services Follow-up

Silver Star sculpture outside Denver County Jail.

We found the Department of Transportation & Infrastructure and the Department of General Services fully implemented all our recommendations made in the original audit report.

By improving their processes for reviewing rates and costs, the departments are better protecting the city from overpaying for services it receives.

By implementing a decision framework aligned with government best practices and through its decision to leave sanitary sewer billing with Denver water, the Wastewater Management Division has effectively addressed the risks associated with Recommendation 2.1 and Recommendation 2.2 in the original audit report.

Graphic showing 5 implemented recommendations, and no partial or not implemented.


Auditor's Letter

April 4, 2024

In keeping with generally accepted government auditing standards and Auditor’s Office policy, as authorized by city ordinance, we have a responsibility to monitor and follow up on audit recommendations to ensure city agencies address audit findings through appropriate corrective action and to aid us in planning future audits.

In June 2022, we audited Denver Water city services and found risks involving the processes for reviewing charges and the analysis being used to justify bringing billing services in-house. The Department of Transportation & Infrastructure and the Department of General Services agreed to implement all five recommendations we made.

We recently followed up and found all recommendations fully implemented.

Therefore, based on our follow-up work, we conclude the Department of Transportation & Infrastructure and the Department of General Services addressed all risks associated with our original findings.

We appreciate the leaders and team members in Transportation & Infrastructure and General Services who shared their time and knowledge with us throughout the audit and the follow-up process. Please contact me at 720-913-5000 with any questions.

Denver Auditor's Office

Auditor's Signature
Timothy O'Brien, CPA


Timothy O'Brien Official Headshot

AUDITOR TIMOTHY O'BRIEN, CPA
Denver Auditor


Denver Auditor's Office

201 W. Colfax Ave. #705 Denver, CO 80202
Emailauditor@denvergov.org
Call: 720-913-5000
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