Denver Golf Operations Follow-up
Denver Golf fully implemented three recommendations made in the original audit report. However, it partially implemented only one other and it has not taken sufficient steps to address the risks nine other recommendations had sought to resolve.
By implementing some of our recommended changes, Denver Golf has made its member check-in and cashiering processes quicker and easier for its customers and it has removed unsightly or unsafe elements from its courses. Both help accomplish Denver Golf’s mission, which includes providing excellent customer service and outstanding course conditions.
The recommendations Denver Golf did not fully implement — including the four recommendations it did not agree to implement — present several lingering risks. Among them:
- Denver Golf’s lack of an updated strategic plan and documented organizational priorities and goals may prevent it from proactively shaping the future of its operations and addressing challenges before they arise.
- Denver Golf is losing revenue by not charging prebooking fees to “no-show” customers. Without consequence for customers who do not show up for their scheduled tee time, Golf loses revenue it could use to fund its operations.
- Denver Golf is not adequately monitoring daily financial transactions. Without properly designed and implemented financial reviews, Golf risks incorrect or inappropriate transactions resulting in a loss of revenue.
February 1, 2024
In keeping with generally accepted government auditing standards and Auditor’s Office policy, as authorized by city ordinance, we have a responsibility to monitor and follow up on audit recommendations to ensure city agencies address audit findings through appropriate corrective action and to aid us in planning future audits.
In September 2021, we audited Denver Golf operations and found risks involving strategic planning, policies and procedures, oversight and monitoring, maintenance, and financial management. Denver Golf agreed to implement nine of our 13 recommendations.
We recently followed up and found Denver Golf fully implemented three recommendations it agreed to, partially implemented one, but did not implement five others..
Although Denver Golf has made more progress than the number of fully implemented recommendations imply, it did not address all the risks associated with our original findings. Consequently, we may revisit these risk areas in future audits to ensure the city takes appropriate corrective action.
We did not update the status of the four recommendations Denver Golf did not agree to implement, as we presume it took no action toward implementing those. We include these recommendations in this report as a reference.
We appreciate the leaders and team members at Denver Golf who shared their time and knowledge with us throughout the audit and the follow-up process. Please contact me at 720-913-5000 with any questions.
Denver Auditor's Office
Timothy O'Brien, CPA
AUDITOR TIMOTHY O'BRIEN, CPA
Denver Auditor´s Office
201 W. Colfax Ave. #705 Denver, CO 80202
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