Technology Services
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311 Call Center Agent
Technology Services is the central information technology and telecommunications department for the Denver City and County government.  Technology Services provides project management, business analysis, data network, telephone, application development, software support, and electronically delivered communication services for our internal and external customers.
 
Our mission is to provide superior customer service, communication, and tools, through the effective use of applied technology to help our users and the City meet business objectives.
 
 
 
 
     Contact Us      Location
Submit a Service Request via E-mail

Phone:  Dial 3-1-1 inside of the City, 
or 720-913-1311 outside Denver 
 
Fax:        720-913-5237
 
Business and Vendor Opportunities
 
Technology Services Department 
 
Wellington Webb Municipal Building
201 West Colfax Avenue
Department 301
 
   Services

311 Call Center

311 Self-Service
 
Denver 8 TV
Live and On-Demand Video 
 
 Denver Maps
Denver Maps
 
  
 News and Announcements
Denver CIO Deploys Technology to Support the DNC
Preparing for this week's Democratic National Convention (DNC) kept Denver's CIO busy.  Read more ...
 


A Cornucopia of Spatial Applications
Local governments have long been pioneers in the use of GIS tools building, improving, and expanding communities.  Read more...
 


Al Rosabal Keynote Speaker - IT Summit
Join us and support Al Rosabal as the keynote speaker at The IT Summit.  The event is will be held at the Colorado Convention Center Four Seasons Ballroom on Wednesday, May 14, 2008.  The conference hours are 7:30 am - 3:30 pm, registration opens at 7:00 am and lunch is provided.  Registration is free.  To register for complimentary admission, please visit The IT Summit and enter Discount Code co08-gov.  Al Rosabal will speak at 8:00 am in the Tech Theatre III.
 
The purpose of The IT Summit is to provide an educational experience and support the proliferation of information technology.
 
Expect to see the latest on:
  • Network Security
  • Virtualization
  • eDiscovery
  • SSL VPN
  • E-Mail Retention and Archiving
  • Storage
  • ITIL
  • Windows Mobile Devices
  • and much more..
 


311 Featured in Federal Computer Week Magazine
When Minneapolis officials built their 311 call center, they knew that most of the citizen requests coming in would be fairly routine.  Read more...
 


City and County of Denver Technology Services Featured in StateTECH
COME TOGETHER
 
CIOs leading consolidations must overcome resistence from two groups: affected IT employees and agency officials. Read more...
 


Al Rosabal Named New Deputy Chief Information Officer
Al Rosabal has been named the new Deputy Chief Information Officer for the City and County of Denver.

Al was the CIO for Douglas County.  Since October 2005, Al has been responsible for setting technology strategy and for delivery of the County's technology projects and initiatives.  Al was instrumental in increasing the agility of their IT organization.  His accomplishments include implementing more robust project management controls, developling a rapid response pipeline using agile software development methodologies; establishing a tiered structure for storage, computing, databases, and services; and pushing the County toward embracing a Service Oriented Architecture-based integration approach. 

Al also drove core IT strategic initiatives that include identity management, data quality management, services definition, information security, business intelligence, and automated quality control.
 
Al graduated from the United States Air Force Academy with a degree in civil engineering.  He also has his MBA from Boston University.
 


Denver Takes Top Spots in National Video Awards

Council Matters Issues Program Gains National Recogition
 
Denver City Council's issues roundtable program "Council Matters" recorded a perfect score and took top place, an engaging training video "Democracy for All" designed for Election Judges and coverage of City County meetings lead a stellar night for the City's Denver 8 TV at a national awards event.  Denver 8 TV, Denver's Municipal Access station, captured the awards in a national competition sponsored by the National Association of Telecommunications Officers and Advisors (NATOA) held this year in Portland, Oregon.

Denver 8 TV took five top tier awards in total, including the first place award for "Council Matters".  Denver City Council coverage continued its ranking among the best in the country as it placed second this year.  Council meeting coverage has consistently been a leader in the nation for the quality of its weekly meeting coverage for more than a decade.

Denver also earned high marks for Instructional/Training and the Special Audience categories as a disability training program, "Democracy for All", designed for Denver Election Judges, took both second and third place honors respectively.
 


Denver Launches On-Demand Crime Maps

Citizens are concerned about crime. They are also concerned about where, and when, crime occurs. The Denver City Government and the Manager of Safety's Office have collaborated on an online database system that will keep citizens informed.

The Denver Police Department and Denver Geographic Information Systems (GIS) have jointly launched a new on demand crime map application where Denver residents can search up-to-date crime data, generate maps and tables of crimes. Based on the location entered, the system displays a map of individual crimes, as well as a table that shows when and where each incident occurred.  The database enables users to search by specific address, park, school, library, or by neighborhood.

Searches cover data for six months, starting January 2005 and extending to the most recent data available. The most recent data available is often from the day before the search is conducted.  Information is updated daily as new crimes are reported and investigations yield new information.  Certain information is withheld, in order to avoid identifying juveniles or victims of sex crimes.
 

 

 


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