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News for the employee community of the City and County of Denver | Volume 5, Number 1
January 2010 Edition

Introducing the InSight eNewsletter

Welcome to the first edition of InSight in our new electronic format! In support of Greenprint Denver initiatives and cost savings goals this newsletter will be delivered only in this format on a monthly basis.

We’ve been hard at work fixing some technical glitches over the last few weeks so please accept our apologies for the delay in getting this information to you.

We welcome your feedback over the next few months to ensure our format, content and delivery are meeting your needs - please send your responses to insight@denvergov.org.

As always, thanks for your continued support in making Denver’s employee newsletter THE place for employees to find timely and critical news.

PEP and PEPR Update

Career Service Authority and the City of Denver are modernizing the performance enhancement plan (PEP) and report (PEPR), which includes a streamlined process and an enhanced rating system.

The process changes are the result of employee and manager feedback. The change to the rating standards discussed below is one of the recommendations from the Total Compensation Study completed in 2009.

PEP/R Ratings

In the past, there were three ratings – Needs Improvement, Successful and Exceptional. Overwhelming employee feedback indicated the need for the ability to better identify performance gradations. As a result, the CSA Board passed a revised Rule 13, which includes a five tier rating system. The five ratings include:

1 = Failing: work does not meet expectations in most, if not all, areas.

2 = Below expectations: meets many, but not all job requirements. Outcomes are generally less than expected, with improvement required in one of more specific areas.

3 = Successful: consistently achieves performance standards.

4 = Exceeds expectations: consistently performs well above expected job requirements. Outcomes frequently surpass expectations.

5 = Outstanding: consistently delivers outcomes not often achieved by others; always exceeds standards.

PEP/PEPR Ratings Chart ImageAll PEPRs due on or after January 1, 2010 require a new cover sheet that reflects five rating tiers (available from Payroll or from CSA Records). If you need to convert ratings, this chart may help your discussions of how to best convert the old three rating system to the new five system. This is not a straight numbers conversion - the graph below may be used as a guide for implementation.

Please note that there are no merit increases this year due to budget challenges. However, we will still move forward over the next few months to create the pay delivery system that supports the new ratings. More information will be coming soon. If you have questions about the new rating system, contact Eduardo Arias at eduardo.arias@denvergov.org or 720-913-5675.

PEP/R Improvement Project

CSA’s improvement project, focused on making the performance evaluation form and process more effective, is now being launched Citywide.

Some of the changes you’ll notice as your agency implements the new process include:

  • The PEP/R form is shorter (one-two pages).
  • The new five tier rating is included on the PEPR cover sheet.
  • Each classification has the same template based on class specifications, which must then be customized based on individual performance expectations. These templates will be posted online and maintained by CSA’s classification team.
  • The City’s STARS (Service, Teamwork, Accountability, Respect and Safety) values are incorporated into each template.

CSA is supporting agencies in the implementation of the new process, and anticipates the following launch schedule:

NOTE: Aviation and CSA programs were launched in December 2009.

January 2010 February 2010 March, 2010
  • Parks & Recreation
  • Finance
  • General Services
  • Mayor’s Office
  • Economic Development
  • Environmental Health
  • Community Planning
    & Development
  • County Courts
  • City Attorney’s Office
  • Public Works
  • Human Services
  • Education & Children
  • Cultural Affairs
  • Employee Assistance
  • Ethics
  • Excise & License
  • Human Rights &
    Community Relations
  • Clerk & Recorder
  • City Council
  • Auditor’s Office
  • Independent Monitor
  • District Attorney
  • Library
  • Safety

In addition, there will be general information sessions for non-supervisory employees. The schedule will be posted on the PEP/PEPR Web site.

Please contact Rika Mead for inquiries at rika.mead@denvergov.org 720-913-5626.

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Development Services

The new one-stop-shop for land development in the City and County of Denver

Development ServicesCreated by Executive Order No. 137 on July 17, 2009, Development Services includes staff from Community Planning and Development, the Denver Fire Department Prevention Bureau, Parks and Recreation, and Public Works. The new organization is charged with administering the City’s policies and plans related to private land development in Denver.

Building upon previous efforts to bring together development functions that formerly were housed within different agencies staff have been working together over the past several months to eliminate silos, consolidate and streamline the development process and improve the customer’s experience. By approaching the way development works from the customer’s perspective, teams are tackling issues that before seemed insurmountable. Changes that already have been made include creating a single point of contact for large projects, expanding customer’s ability to have their plans reviewed electronically – which saves time and reduces paper – and changing the Wastewater permitting process to allow permits to be issued at the Webb Building.

Other changes planned over the next several months include:

  • Remodeling the 2nd Floor Permit Counter to create a new “Customer Service Center” that allows our staff and our customers to work more efficiently.
  • Improving our content on Denvergov to help customers navigate by what they want to do, rather than by how we are organized as a City.
  • Expanding availability of e-services to include online permits and project status reports, and to enable inspectors to access permit data from the field.
  • Introducing a more project-based approach designed to help our customer’s ideas become successful projects.

Check out the progress we’ve made so far at www.Denvergov.org/DevelopmentServices, and stay tuned for more!

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DenverWellness and Wellness Center

Denver Wellness

Being Healthy Will Now Save You Money

Make a commitment to better health in 2010! Employees are now eligible for a discount on their medical insurance in 2011 by completing the actions of the City’s DenverWellness Premium Discount Program. In our ongoing effort to promote employee health and well-being, and reduce health care costs for employees and the City, only two actions are required:

  1. Complete the online health assessment through your City sponsored health care provider (Denver Health, Kaiser Permanente or UnitedHealthcare).
  2. Complete one of the approved wellness activities by August 31, 2010 to be eligible for the incentive.


Learn more about the requirements of this program, please contact your Wellness Champion or visit www.denvergov.orgdenver/wellness.

View Programs or classes approved for the
DenverWellness Premium Discount Program.

Denver Wellness: Chair Massage Program
Chair MassageRelax and unwind with a 15-minute Chair Massage, appointments are available Thursdays, from 11:40-4:20pm. Cost is $12 and appointments are pre-paid by cash, check or credit card. Tickets can be purchased from the Cashier on the 2nd floor of the WMB between the hours of 7:30am-4:30pm. Multiple tickets can be purchased at one time. With a ticket, a massage can be scheduled by calling 720-913-5696. If you have any questions, please call 720-913-5687.


Webb Municipal Building | 201 W. Colfax Ave. Denver, CO 80202
Hours: Monday – Friday | 4:30 a.m. to 9 p.m., Saturday | 7 a.m. to 5 p.m.

Wellness Center New Year’s Special
Bring in the New Year with a BANG! New Wellness Center members can sign up for a SPECIAL 6-month membership and get one month FREE! Employees must enroll by January 31, 2010 to be eligible for the Blowout promotion. Cost of membership is $25 a month. New members also receive one FREE personal training session – a $25 value! Current Wellness Center members can refer a co-worker and receive a wellness gift!

Learn more about:

For more information or to participate in any Wellness Center events contact Tanya Turcios at 720-913-5687 or tanya.turcios@denvergov.org.

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City Council Passes
Changes To Code Of Ethics

By: Michael Henry, Staff Director, Denver Board of Ethics

On November 30, City Council passed a number of changes to the Denver Code of Ethics, which governs all Denver elected officials, city employees and board and commission members. The last major revision to the Code of Ethics was made in 2001 and a number of smaller changes were passed in 2004 and 2007. The current changes were recommended by the Denver Board of Ethics, after several months of analysis, based on its experience in interpreting and administering the Code for the purpose of clarification and filling in gaps.

The more significant changes are as follows:

  1. The Board of Ethics is given 31 days to complete its screening process after it receives a written complaint (expanded from 14 days)
  2. A purpose statement in plain English is added to each substantive section of the Code of Ethics so that the reader can clearly understand the reason for each section. As one example, for the gift section, “The purpose of this section is to avoid special influence by those who give gifts to city officers, employees or officials.”
  3. Adds a new item to the conflict of interest section (Section 2-61(a)(7)) to provide that a substantial interest exists if a city person “or a member of his or her immediate family participated personally in providing legal representation or lobbying for another party in the matter or owns 5% or more of the law firm or lobbying firm representing another party in the matter.”
  4. Adds to Section 2-63 concerning permission for outside employment or outside business activity “City resources may not be used for any outside employment or outside business activity.”
  5. Adds a new section as follows: “Sec. 2-68. Use of confidential records: No officer, official or employee may disclose any information or records that are not available to the public, which were acquired in the course of official duties, except in the performance of official duties or as required by law or court order.”
  6. Adds a new section as follows: “Sec. 2-69. Aiding others: No officer, official or employee may knowingly aid or assist any officer, official or employee in the violation of any provision of this code of ethics.”


Please contact the Board of Ethics if you have questions about these changes or any other concerns about the Code of Ethics, contact Michael Henry at 720-865-8412 or michael.henry@denvergov.org. The entire updated Denver Code of Ethics, with the 2009 revisions underlined, is available at www.denvergov.org/ethics.

For those new to city government, the Board of Ethics is available to provide advisory opinions to city personnel on ethics-related issues and to deal with complaints from any citizens. The mission of the Board of Ethics is “to encourage and guide City officers, officials and employees to adhere to high levels of ethical conduct so that the public will have confidence that persons in positions of public responsibility are acting for the benefit of the public.”

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Denver Census 2010

The Power of 10 Answers

It’s in our hands! Census 2010 is coming in March and everyone needs to be counted.

Why? Because it’s important. The Census is a count of everyone residing in the U.S. It occurs every 10 years. The Census counts people of all ages, races, ethnic groups, citizens and non-citizens. Census data is used to determine the needs of our community.

It’s safe. Your 10 answers are protected by the U.S. Constitution. No court of law, not even the President of the United States can get access to your information. It is illegal for the Census Bureau or its employees to share your personal information with any other government agency such as immigration, IRS or Welfare. The information cannot be used against you in any way to collect back taxes, child support or alimony, or if you have a law violation or warrant, to investigate your legal status or to garnish your wages. The information does not affect any services you are receiving from the government, as it is never shared with any other agency.

For every Denver resident counted, our community gains a minimum of $826 per person each year for 10 years in Federal funds. Since the 2000 Census, we have lost more than $74 million for those who weren't counted in Denver.

Approximately $435 billion in federal funding is distributed to communities in the U.S. each year and the Census data guides the amount of money distributed to each community. Some of the programs that benefit from the Census data are:

  • School funding
  • Senior Services
  • English Classes (ESL)
  • Head Start
  • Public Library Construction
  • Student Loans
  • Health Services
  • Unemployment Insurance
  • Housing and Community Development
  • Women, Infants, and Children (WIC) Programs
  • Children’s Insurance (SCHIP) Programs
  • Alcohol and Drug Abuse Prevention
  • Community Colleges
  • Programs for Veterans
  • Road construction and maintenance

In March 2010, the US Census Bureau will mail a notification postcard to notify everyone that the Decennial questionnaire will be arriving in a couple of weeks. It is best if you fill out the questionnaire in the privacy of your own home and return it by mail. If you do not return the questionnaire by mail, US Census Bureau workers will knock on your door in April, in an effort to reach everyone, and will ask you to take a few minutes to fill out the questionnaire.

It only takes 10 minutes. It’s easy, it’s safe, it’s in our hands.

For more information, please call 3-1-1 or visit www.denvergov.org/Census2010.

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In This Issue

Congratulations to the following employees who have been recognized for outstanding contributions:

Denver Public Safety Cadet Program
Cadet of Semester Award

Brandon Cameron
Judas Kelley

Learn more

Nov. 18, 2009 to Dec. 18, 2009

  • Retirements
  • Years of Service
  • New Hires
  • Promotions

Learn More

January Program Highlights

Watch Denver 8 on TV or online 24/7.

Issues and Options
Review the impactful decisions made in 2009 and look ahead to the highlights of 2010 as Mayor Hickenlooper is the sole guest withTamara Banks.

• Monday, 1 p.m.
• Tuesday, 7 p.m.
• Thursday, 7 p.m.
• Sunday, 8 p.m.

Denver 8 in 2010
As with many Denver agencies, Denver 8 TV has been seriously impacted by the 2010 Budget. Staff levels and operations have been cut by half.

Going forward production capabilities will, by necessity, focus on city governance - with meeting coverage, and on assisting agencies, where possible, with public outreach efforts at community forums.

This is a challenging time in all City agencies and divisions for delivering quality services, matching expectations and working effectively. Denver 8 is pledged to meet these ideals as well as work creatively to develop new opportunities and methods of delivering quality video products to our clients and customers.

Learn More

Denver 8 also airs City information and events on cable Channel 58. Get access to cultural events, news from Parks & Rec, Public Works and more!

citywide training
Reduced Price and Free Classes

View the Training calendar.

To enroll in a training class, contact 720-913-5628 or training@denvergov.org.

Required classes are free:

  • Ethics and Public Accountability
  • New Employee Orientation
  • Preventing Workplace Harassment, Discrimination & Bullying
  • SS2 CSA Rules, Sexual Harassment & Employment Law
  • SS5 PEP Workshop
  • SS6 Effective Counseling & Discipline

Reduced Cost Classes:

  • Employee and Supervisory classes $10
  • Crucial Conversations $200
  • PowerPoint Training $25
  • All other computer classes $50

View the Training Calendar

Denver 365 Events Calendar
New Year Safety Resolution

“What you have done is not as important as what you are about to do.” The future is up to all of us.

Saving lives and preventing injuries and illnesses must continue to be a paramount and strategic part of the way we do business in the upcoming year and in all the years to follow.

Read More


From the Office of Denver District Attorney Mitch Morrissey

Top 10 Scams and Rip-Offs of 2009 from the BBB

  • H1N1 Scams: Scams attempted to scare consumers into purchasing cures or providing essential information to prevent the H1N1 virus.
  • Memorabilia: 2009 provided many opportunities for scammers to sell memorabilia and collectibles at inflated prices.
  • Weight Loss Pills Free Trial Offers: Free trial offers for weight loss pills actually ended up costing unsuspecting consumers thousands of dollars.
  • Phishing E-mails: Phishing e-mails appearing to be from government agencies popped up in in-boxes. These phishing emails attempted to trick victims into divulging sensitive financial information.
  • Mystery Shopping: Consumers were told they would be paid to secretly shop in order to evaluate merchants’ customer service. In some instances, victims were asked to wire money back to scammers as a way to evaluate money wiring services such as MoneyGram and Western Union. Victims who participated were sent authentic looking checks which, when cashed left the victims “holding the bag”.
  • Lottery Scams: Victims received bogus letters or phone calls informing them that they had won millions of dollars. Unfortunately, victims were also told they had to wire hundreds or thousands of dollars back to the scammers to cover taxes or other bogus fees.
  • Friend/Family in Distress: Also known as the Grandma Scam, victims received messages from scammers claiming to be “friends” or “family members” needing immediate help. Victims were asked to wire money to pay for lawyer’s fees or to post bail.
  • Mortgage Foreclosure Rescue/Debt Assistance: Victims paid upfront fees to avoid home foreclosures or to get help with credit card debt - with no results.
  • Job Hunter Scams: Job seekers paid bogus upfront fees as part of an application process. Job applicants were also asked to provide personal financial information or social security numbers under the guise of evaluating their applications.
  • Robocalls: Thousands of people received automated telephone calls related to auto warranties and lower credit card interest rates.

Questions or assistance related to fraud: Denver DA’s Fraud Line: 720-913-9179.

For more information, visit www.Denverda.org, You can now follow us on Twitter.

Denver 2 For 1 Tix
2 For 1 Tix

Denver 2 for 1 Tix is a free program sponsored by DOCA (Denver Office of Cultural Affairs) and VISIT DENVER that provides weekly 2 for 1 ticket and admission discounts for metro Denver arts and entertainment.

Click for more information

Emergency Training
Office of Emergency Management and Homeland Serurity Training Classes

Preparedness, Awareness and Readiness Training (Take PART)
Denver Citizen Emergency Response Training (Denver CERT – FEMA Course IS317)

January 21 from 6 p.m. to 9 p.m.
January 23 and 30, from 8 a.m.– 5:30 p.m.

Denver Police Department# 3
1625 S University, Blvd
Denver, CO 80210

All classes required for certificate
* Class Disaster Exercise - April 10, 2010

To enroll or for more information, contact Carolyn Bluhm at denvercert@denvergov.org or 720-865-7600.

Do you know someone who is not receiving the InSight electronically?

Be sure to tell them that they can subscribe from any email address at www.denvergov.org/subscribe.

Staying in Touch
City and County of Denver

The mission of InSight is to provide City and County of Denver employees an opportunity to stay informed on issues and events that affect them in a publication that also showcases their accomplishments.

InSight, while produced monthly by Career Service Authority, is designed for all City departments and agencies to share information with the employee community.

Please submit articles, press releases, Citywide information by the 20th day of the month prior to publication. To submit content or for more information, contact insight@denvergov.org.


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