A study for the White House Office of Consumer Affairs by Technical Assistance Research Programs, Inc. found that 96% of unhappy customers never complain, but up to 91% of these quietly dissatisfied customers will not buy again from the offending business. The average unhappy customer will tell their story to at least 9 other people, and 13% will tell more than 20 people. Venture, July 1984

The information about the complaint is important to the inspector and often to the restaurant owner or manger. When you file a complaint it is helpful that you include the following information: the time and date you observed the problem and any conversation you had with the manager or waiter relative to the complaint.

Your name and phone number are appreciated but not required. Often the inspector has further questions including what the server looked like, how busy were they during your visit, etc.