I have worked in just about every position of combined 911 Emergency Communication Centers for the past 19 years. I began my emergency communications career as a front line 911 Dispatcher, progressed to Training Coordinator, Operations Supervisor, and then Center Manager and have served at the Director level for ten years in two other metropolitan communication centers.
I worked as a technical project manager and as an account manager in the private sector and as a director in two other top notch urban 911 Centers. Each of these experiences has led me to Denver where I started in August 2006. Since then we have accomplished quite a few major initiatives, including an overhaul of the 911 system, an upgrade of our dispatching system and the interagency communications and dispatching for the Democratic National Convention.
I serve on the Executive Board for Trauma Intervention Program (TIP), a national voluntary non-profit organization dedicated to helping those who are emotionally traumatized in emergency situations; I am a member of the NECC, a public private partnership working to implement national 911 dispatcher training standards; I was recently awarded the Emergency Number Professional accreditation by the National Emergency Number Association (NENA); I am a member and former chapter president of APCO and NENA organizations in both Colorado and Oregon; a member of the IAFC; and I was a member of a team that won an award for innovation in homeland security from the Kennedy School of Government at Harvard University.
I thoroughly enjoy being a part of Denver 911, there’s no better team in the country.