The 311 Customer Care Operation exists to increase the level of citizen satisfaction when contacting the City and County of Denver. The 311Call Center will provide a centralized repository for information relating to citizen issues and agency process and procedures.

 

Our call center provides state of the art multi channel communication paths to the citizen, including voice, electronic, walk-up, and web enabled self help mediums. By offering insight into ways to improve city government through accurate and timely measurement, our hope is to build a superior 311 center that can be used as a benchmark by local government.

 

Our goal is to help agencies improve service delivery by allowing them to focus on core missions and manage workload in an efficient and timely manner.

 

Please follow this link to access the 311 Self-Service website.